Outsourcing (and IT Procurement)
Do you rely on Information Technology (IT) providers to run critical parts of your business?
Most companies today rely on a number of different software, hardware, services and outsourcing providers to run the systems which support their core business functions and store their most sensitive data. Smithline Jha can help you negotiate and document those relationships in a way that will help ensure you receive the highest level of service and protection from your vendors.
From properly defining the scope of the project and establishing the right service levels and credits to identifying practical remedies for breach, the agreement under which you procure IT services present unique challenges that impact each customer differently. As attorneys who focus exclusively on complex technology transactions, we understand the issues you face in procuring and using these systems and can help you negotiate agreements that will help maximize the commitment you receive from vendors as well as the protection you receive in the event something goes wrong.
The Smithline Jha Outsourcing and IT Procurement Practice assists companies procuring IT systems and services with:
- International Outsourcing Agreements
- Custom Development Agreements
- Co-location Facility Agreements
- Service Provider and Systems Integrator Agreements
- MLA, SaaS, SLA and other software license and services agreements